Question 1

Are you an MVNO or a direct network operator?

Accepted Answer

Boundless operates as a carrier-agnostic connectivity layer built on top of Tier-1 carrier agreements. We are not a reseller — we own the management layer, the security architecture, and the commercial relationship with you.

Question 2

What happens if Boundless loses coverage in a region?

Accepted Answer

Multi-network SIMs automatically fail over to the next available carrier. There is no single carrier dependency — this is architecturally guaranteed, not a fallback plan.

Question 3

How does billing work for IoT fleets at scale?

Accepted Answer

Per-SIM monthly pricing with volume bands. Hard cost caps mean no bill shock. You get line-item billing per device, per region, per period.

Question 4

Can we run Boundless in parallel with our existing operator before fully switching?

Accepted Answer

Yes — parallel running is standard. We do not require a forced cutover. Most enterprise migrations run parallel for 30–90 days before full transition.

Question 5

What is the minimum contract term?

Accepted Answer

We offer flexible terms. There are no punitive exit clauses — the contract is designed so you stay because the service works, not because leaving is expensive.

Question 6

Who do we contact if there is an outage?

Accepted Answer

Your named account manager, available 24/7 for P1 incidents. Plus a public status page at status.boundless-telecom.com showing real-time network health.

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